Terms of working
Discretion policy
Assessments are commissioned when something is going wrong. That is not information most organisations want circulating, and we treat it accordingly.
The commitments
No client is named without written permission
Not on this website, not in a proposal, not in conversation, not as an unnamed-but-identifiable description. If you see a client named here, that organisation gave written permission for it.
The findings are yours
Delivered to you outright. We retain no right to publish them, quote them, or reuse them in identifiable form.
No individual is named in a finding
Constraints are described as properties of the system, not as the failure of a named person. This is usually the truth and always the more useful framing: a finding that ends a career rarely ends a problem.
We will say no to conflicts
If we are engaged with a direct competitor on a comparable programme, we will tell you before accepting the work, without disclosing who.
Method travels, specifics do not
We write publicly about how programmes fail in general. We do not write about yours. Anything published is either fully public information or fully anonymised beyond identification, and we will not anonymise something that would still be recognisable within an industry.
What this costs us, and why we accept it
It means this site carries no logos and few names. New firms are usually advised to do the opposite. But the organisations we are built for are precisely the ones for whom discretion is worth more than our marketing convenience, and a firm that trades on its clients’ difficulties to win the next engagement is telling every future client exactly what it will eventually do to them.